Last Updated: 21 June 2026
At GANGA FASHION TRENDS, we aim to provide quality ethnic wear for women and girls, including sarees, suits, lehengas, and related ethnic wear products. We request customers to carefully read this Return, Exchange & Refund Policy before placing an order on www.gangafashiontrends.com.
By placing an order on our website, you agree to the terms mentioned below.
1. Return and Exchange Window
Customers must raise any return or exchange request within 48 hours from the date/time of delivery.
Requests made after 48 hours of delivery may not be accepted.
To raise a return or exchange request, please contact us at:
Email: care@gangafashiontrends.com
Phone: +91-6112457391
WhatsApp: +91-8586096766
2. Eligibility for Return or Exchange
A product may be eligible for return or exchange only if:
- The request is raised within 48 hours from the date/time of delivery.
- The product is unused, unwashed, undamaged, and in its original condition.
- All original tags, labels, packaging, and accessories are intact.
- The product does not have perfume smell, body odor, stains, marks, or signs of use.
- The product is not altered, damaged, or mishandled by the customer.
- The product passes our quality inspection after being received by us.
3. Non-Returnable and Non-Exchangeable Products
The following products are not eligible for return or exchange:
- Products that are used, washed, damaged, stained, altered, or worn.
- Products without original tags, labels, or packaging.
- Products having perfume smell, body odor, stains, or signs of use.
- Sale, discounted, clearance, or promotional items, except where the product delivered is damaged, defective, or wrong due to our error.
- Products returned after the 48-hour return/exchange window.
- Products that fail our quality inspection.
4. Damaged, Defective, or Wrong Product
If you receive a damaged, defective, or wrong product, you must inform us within 48 hours from the date/time of delivery.
For damaged, defective, or wrong product claims, the customer must provide:
- Clear photos of the product.
- Clear photos of the packaging.
- A complete unboxing video showing the package being opened and the issue clearly visible.
The unboxing video is mandatory for claims related to damaged, defective, or wrong products.
If the issue is verified and the error is from our end, we will arrange or bear the return shipping cost and provide a suitable resolution as per this policy.
5. Product Colour and Minor Variation
Product colours may slightly vary due to lighting, camera settings, screen brightness, display settings, or photography conditions.
Some products may include handmade work, hand embroidery, embellishments, or hand-finished detailing. Minor irregularities or natural variations in such products shall not be treated as defects.
6. Size and Product Selection
Our products are ready-made and available in standard sizes. We do not offer made-to-order or customized products.
Customers are requested to check the product details, size information, fabric details, and images carefully before placing an order.
Size-related exchanges may be considered only if the exchange request is raised within 48 hours from the date/time of delivery and the product meets all eligibility conditions mentioned in this policy.
Exchange is allowed only once per order/product.
7. Return Shipping Cost
If the return or exchange is due to an error from our end, such as wrong product, verified damaged product, or verified defective product, we will bear the return shipping cost.
If the return or exchange is due to the customer’s reason, such as size issue, change of mind, wrong order placed, or personal preference, the customer will be responsible for arranging the return shipment and paying the return shipping cost.
In such cases, GANGA FASHION TRENDS will not arrange reverse pickup.
8. Quality Inspection
Once we receive the returned product, it will go through a quality inspection.
Refund or exchange will be processed only after the product successfully passes our quality inspection.
If the product is found used, washed, damaged, stained, missing tags, having perfume smell, altered, or not in original condition, the return/exchange request may be rejected. In such cases, the product may be sent back to the customer, and the customer may be responsible for any additional shipping cost.
9. Refund Process
For accepted returns, refunds will be processed within 7 working days after successful quality inspection.
For prepaid orders, the refund will be issued to the original payment source used by the customer at the time of purchase.
For COD orders, the refund will be processed through UPI or bank transfer after the customer provides correct refund details.
GANGA FASHION TRENDS will not be responsible for delay caused due to incorrect bank details, incorrect UPI ID, payment gateway delay, banking delay, or customer-side errors.
10. Exchange Process
Exchange is allowed only once per order/product, subject to product availability and successful quality inspection.
If the requested exchange product is not available, we may offer an alternative product, store credit, or refund, depending on the case and our approval.
The exchanged product will be dispatched after the returned product passes quality inspection.
11. Sale and Discounted Items
Sale, discounted, clearance, or promotional items are not returnable or exchangeable.
However, if the product delivered is damaged, defective, or wrong due to our error, the customer must report the issue within 48 hours from the date/time of delivery with clear photos and an unboxing video.
12. Cancellation and Dispatch
Orders may be cancelled only before dispatch.
Once an order has been dispatched, it cannot be cancelled. After dispatch, the order will be governed by this Return, Exchange & Refund Policy.
For prepaid orders cancelled before dispatch, refund will be processed to the original payment source within approximately 7 working days.
13. How to Raise a Return or Exchange Request
To raise a return or exchange request, please contact us within 48 hours from the date/time of delivery using the details below:
GANGA FASHION TRENDS
Email: care@gangafashiontrends.com
Phone: +91-6112457391
WhatsApp: +91-8586096766
Please include the following details:
- Order ID
- Customer name
- Registered phone number/email address
- Product name
- Reason for return/exchange
- Photos of the product and packaging
- Unboxing video, wherever applicable
14. Grievance Officer
For complaints or unresolved concerns, customers may contact our Grievance Officer:
Name: Mrs. Sunita Chaudhary
Email: sunita@gangafashiontrends.com
Phone: +91-8586096766
Address: Ward 22 Ramchandrpur, Chaudhary Market, Biharsharif, Nalanda, Bihar-803101
We aim to acknowledge customer grievances within 48 hours and resolve them within the applicable timeline.
15. Business Details
Business Name: GANGA FASHION TRENDS
Business Type: Proprietorship
Proprietor: Mrs. Sunita Chaudhary
GSTIN: 10CDPPC4314M1ZR
Registered Address: Ward 22 Ramchandrpur, Chaudhary Market, Biharsharif, Nalanda, Bihar-803101
Website: www.gangafashiontrends.com
Customer Care Email: care@gangafashiontrends.com
Phone: +91-6112457391
WhatsApp: +91-8586096766
