You can contact us through email, phone, or WhatsApp. For faster support, please keep your order ID, registered phone number, and product details ready.

Email: care@gangafashiontrends.com
Phone: +91-6112457391
WhatsApp: +91-8586096766

We are happy to help you with product details, size guidance, order updates, payment issues, shipping support, return/exchange requests, and general queries.

We deliver across India. After your order is confirmed, the average dispatch time is 5–7 days.

Once dispatched, delivery time depends on your location, courier serviceability, public holidays, weather conditions, and logistics movement. Tracking details are shared through WhatsApp, email, or SMS so you can follow your order journey comfortably.

We offer free shipping on our website orders.

Once your order is dispatched, we will share tracking details through WhatsApp, email, or SMS.

You can use the tracking link to check your shipment status. In case the courier update is delayed, please wait for some time, as courier systems may sometimes take a few hours to refresh.

For tracking support, contact us with your order ID on WhatsApp at +91-8586096766 or email us at care@gangafashiontrends.com.

Yes, we offer both online payment and Cash on Delivery, wherever available.

You can pay using UPI, debit card, credit card, net banking, wallet, or COD. Our website is built on WooCommerce and uses Shiprocket Checkout/payment support.

COD availability may depend on your location, courier serviceability, order value, and internal verification. For COD orders, we may contact you through phone, WhatsApp, SMS, or email to confirm the order before dispatch.

Yes, you can cancel your order only before dispatch.

Once your order is dispatched, it cannot be cancelled. After dispatch, any concern will be handled as per our Return, Exchange & Refund Policy.

For prepaid orders cancelled before dispatch, the refund will be processed to the original payment source within approximately 7 working days.

To request cancellation, contact us immediately on WhatsApp or email with your order ID.

Yes, return or exchange is allowed only if the request is raised within 48 hours from the date/time of delivery.

The product must be unused, unwashed, undamaged, and in its original condition with tags, labels, and packaging intact. Products with perfume smell, stains, body odor, missing tags, signs of use, or damage caused after delivery will not be accepted.

Exchange is allowed only once per order/product.

For return or exchange support, please contact us within the 48-hour window with your order ID, reason, product photos, and required details.

Please inform us within 48 hours from the date/time of delivery.

For damaged, defective, or wrong product claims, you must share:

• Order ID
• Clear product photos
• Clear packaging photos
• Complete unboxing video showing the package being opened and the issue clearly visible

The unboxing video is important because it helps us verify the issue quickly and fairly.

If the mistake is from our side, we will help with the return/exchange process and bear the return shipping cost as per our policy.

Sale, discounted, clearance, or promotional items are not returnable or exchangeable.

However, if the product delivered is damaged, defective, or wrong due to our error, you must report it within 48 hours from the date/time of delivery with clear photos and a complete unboxing video.

This helps us resolve genuine issues smoothly while keeping the process fair for everyone.

We try our best to show product colours, fabric, embroidery, and design as accurately as possible.

However, slight colour variation may happen due to lighting, camera settings, screen brightness, and display differences.

Some products may include handmade work, hand embroidery, embellishments, or hand-finished details. Minor natural variations in such work are normal and should not be considered defects.

No, we currently sell ready-made products in standard sizes only. We do not offer customized, made-to-order, or tailor-made products.

Before placing your order, please check the product details, size information, fabric details, and photos carefully. For size guidance, you can contact us on WhatsApp before ordering.